Returns & Refunds Policy
Brand: FMIhealthcare
Last Updated: 20/12/2025
At FMIhealthcare, we are committed to providing quality wellness, beauty,
lifestyle, and personal care products. Your satisfaction is important to us. This Returns &
Refunds Policy explains when and how you can request a return or refund.
1. General Policy
Due to the nature of wellness and personal care products, we cannot accept returns of opened
or used items for hygiene and safety reasons. This policy helps ensure that all products we
sell are safe, sealed, and effective for our customers.
2. Return Eligibility
We accept returns only if the following conditions are met:
- The item is unopened, unused, and in its original sealed packaging.
- The return request is made within 14 days of delivery.
- Proof of purchase (order confirmation or receipt) is provided.
3. Items That Cannot Be Returned
- Opened or used wellness, beauty, or personal care products.
- Items purchased more than 14 days ago.
- Products damaged due to misuse, neglect, or improper storage.
- Personalized or special-order items.
- Items on clearance or final sale.
4. How to Request a Return
To start a return, please:
- Email info@fmihealthcare.com
with your order number, reason for return, and clear photos of the product and
packaging.
- Wait for our approval and return instructions before sending the item
back.
- Ship the product to the address provided in our instructions (return
shipping costs are the customer's responsibility unless the product was incorrect or
defective).
5. Refund Process
Once we receive and inspect your returned item:
- If approved, your refund will be processed to your original payment
method within 7–10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
- You will receive an email confirmation once your refund has been
processed.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery with your order number and photos
of the issue.
- We will send a replacement or issue a full refund at no additional cost
to you.
7. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original
item for a refund and place a new order.
8. Contact Us
If you have questions about our Returns & Refunds Policy, please contact: